Free Exchanges or Returns – Get prepaid return label

PLEASE READ the following steps carefully for a free exchange to a different size or style OR return and get your money back.

- On ‘FREE Exchanges’ kindly use the prepaid return label without any cost. Place a new order after filling out the online return form, to ensure availability. We will refund the freight cost on your new order.

- On ‘Returns’, when using the prepaid return label, 20 euros will be deducted from your refund value. If you have chosen 2 sizes per style, and return 1 size back, 20 euros will be deducted.

 

1. Please START by filling out our online return form to receive a the prepaid return label - CLICK HERE FOR ONLINE FORM
   
   
2. Include a copy of your invoice or a note with order information (Full name + Customer order number) in the package when returning or exchanging.
   
   
3. Products must be returned in the same condition as received (New and Unworn).
   
   
4. Right of withdrawal. Any returns must be sent no later than 14 days from receipt of goods.
   
   
5. When we receive your return package, we will refund the amount to the credit card/account/payment method initially used to make the purchase immediately. A refund will be handled and visible between 5-14 working days, dependent on your banks internal processing.
   
   
6. All returns must be sent directly to our warehouse, to the address mentioned on the prepaid return label.
   
   
7. For ‘FREE EXCHANGES’, once online return form has been completed, please place new order to ensure availability. Our team will automatically refund freight cost on the new order.